What is the NetBank?
The NetBank is an Online Banking service that is provided to our customers for Free. The online system allows customers 24/7 access to account information when and where they want it.
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What can I do with NetBank?
The NetBank has many features that customers find useful when working with their particular financial needs.
- Access to any DDA, SAV, C/D and LOAN account online.
- Search through history on any account to find particular transactions.
- View and print check images online.
- View, download and print online statements.
- Access to real-time account balances 24/7.
- Initiate transfers and payments online.
- Setup scheduled transfers between your accounts.
- Export and download information into common formats such Excel, Quicken and MS Money.
- Assign account nick names that better suit your particular purposes.
- Online account check register to assist in balancing your checking account.
- View account history in a calendar format for easy referencing.
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How do I apply for a NetBank user id to access my account information online?
You may call or come by any of our locations to initiate the process.
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How long does the process for signing up take?
To initiate the process we only need you to request access to the system. Within 3 to 5 business days you will receive a welcome package containing your user id as well as some useful information about accessing your accounts online.
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What should I do if I forget my NetBank PIN number?
For security reasons there is no way to retrieve your current NetBank PIN should you forget it or get locked out due to too many invalid attempts. If you forget your PIN or your account is frozen you simply need to call the Customer Service Department at 606-546-5143 to have it reset.
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What should I do if I forget one of my answers to my NetBank questions for login?
For security reasons there is no way to retrieve your answers for the NetBank login should you forget it or get locked out due to too many invalid attempts. If you forget your answers or your account is frozen you will have to go through the registration process online for the NetBank. However, to initiate the process you need to call the Customer Service Department at 606-546-5143 to have it your online account reset before going through the registration process again.
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How do I access Bill Pay?
Once you have signed into your Internet Banking account online you have the option to sign up for Bill Pay through the online system.
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How much does Bill Pay cost?
Online Bill Pay is offered as a Free service to our customers.
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What if I have a problem?
We are here to resolve any problem you have with your online account. You may call us during business hours if you have any problem. 606-546-5143.
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What if I have a lost or stolen ATM or Check card?
If your card is lost or stolen notify us immediately during banking hours. After hours, call 800-523-4175 to report lost or stolen cards.
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How current is my account information online?
Available account balances are displayed in real-time and include any items that have memo posted due to ACH, Clearing Checks, Transfers, and Overdraft Protection.
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